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Terms and Conditions
The Terms and Conditions (T&C) contained herein along with the Privacy Policy and Terms of Use, form an Agreement regulating our relationship with regard to the use of Giganet (Fibertel Giganet) Products and Services by you.
Please carefully review the following terms and conditions ("terms") before continuing to use this website, as visitors are bound by them.Please carefully review the following terms and conditions ("terms") before continuing to use this website, as visitors are bound by them.
It is recommended that you periodically review the terms and conditions for any updates or modifications. Fibertel giganet reserves the right, at its sole discretion, to add to, modify, or update these Terms of Use at any time. In order to stay in compliance with these terms, it is your responsibility to review them from time to time. You acknowledge that you have read and agree to be bound by any modifications or amendments to the Terms of Use by using a site after they have been amended.
Definitions
The "Agreement" refers to the Terms and Conditions (T&C) listed above, as well as the Privacy Policy and Terms of Use, which include additional T&C at other Fibertel giganet portals. References to this Agreement as and when it is modified, notated, added to, changed, or replaced shall also be included.
The Fibertel giganet platform, which is owned and run by Fibertel giganet, is referred to as the portal or site.
A "user" or "you" refers to any customer, user, or "you" (the individual or any legal entity) that utilises Fibertel giganet's services via its portal.
The following terms and conditions apply to your agreement with Fibertel Giganet.
Registration: It is required that users register on the website. The user agrees and commits to always keeping the password and user ID private. The user is also solely liable for any actions that take place when using the password or user ID. Additionally, the user consents to never use another party's ID or password for any reason, even if that person has given permission.
The User agrees to use the services provided by Fibertel Giganet, its affiliates, consultants, and contracted companies, for lawful purposes only.
The User agrees to provide authentic and true information. Fibertel Giganet reserves the right to confirm and validate the information and other details provided by the User at any point in time. If, upon confirmation, such User details are found not to be true (wholly or partly), Fibertel Giganet has the right in its sole discretion to reject the registration and debar the User from using its services without prior intimation whatsoever.
The User agrees to:
(a) provide true, accurate, and complete information about himself and his beneficiaries as prompted by the registration form on the Website; and
(b) maintain and promptly update the Registration Data to keep it true, accurate, current, and complete. If the User provides any...
Terms of Use
- General
- This document is an electronic record in terms of the information technology act, 2000, and the rules thereunder, as amended from time to time. this electronic record is generated by a computer system and does not require any physical or digital signatures.
- For the purpose of these terms of use, whenever the context so requires:
- "Affiliate(s)" shall with respect to Company include any person directly or indirectly controlling, controlled by or under the direct or indirect common control with the Company including its subsidiaries and associate companies.
- "Company", "We", "Us", or "Our" refers to Giganet (Fibertel Giganet), which has its registered office at Rahmathkdada, Press Colony Main Road, Saidabad Colony, Hyderabad, Telangana 500059.
- "Customer Application Form (CAF)" shall mean the Form filled by the customer of Telecom / Internet Services as required under applicable law.
- "MSISDN" means the Mobile Subscriber Integrated Services Digital Network Number.
- "Product(s)" includes Site, Fibertel Giganet's and services.
- "Service(s)" shall mean all Services that Fibertel Giganet provides to its subscribers through the Site including but not limited to Broadband Services, Digital Television Services, Over the Top Boxes, Stream TV 4K boxes, Content Streaming, entertainment and gaming services and value added services and all other Services that may be launched and provided through the Site.
- "Site" shall mean www.fibertel.in.
- "You" or "Your" shall mean any person accessing this website www.fibertel.in (Site), its contents or using the services offered through the Site and shall include a subscriber of Services or purchaser of Product of the Company, through the Site.
- This Document contains the rules and regulations, terms of your access and use of the Site.
- By accessing, browsing and / or using the Site, you confirm that you have read understood and agreed to conform to and be bound by the terms and conditions contained herein.
- The Company may amend or update the terms contained herein by publishing such updated / amended terms of this Site, from time to time. By continuing to access and use the Site, you shall be deemed to accept and conform to the updated and amended terms.
- You further agree that the terms and conditions contained in this Document shall apply in conjunction with the Customer Application Form (CAF) for Fibertel Giganet's Services, End User Agreement of Fibertel Giganet's stream TV Box, or any other terms agreed, document executed / signed by you, as may apply.
- If you do not agree to any of the terms, please do not access the Site or avail any Product through the Site.
- Registration:
- In order to avail any Product or Services through the Site, registration of the user on the website is mandatory. The registration process may involve without limitation, setting up of a profile, user name and password, your name and other information. You may however, browse / access certain information and post complaint, feedback or suggestion on the Site, without having to register.
- The password is an authentication tool and we recommend that each User periodically changes the password. We strongly recommend that the password be retained confidential. You shall remain solely responsible for maintaining confidentiality of your username, password or account details which you have created for availing services through the Site. You agree to immediately notify the Company of any unauthorized use of your password or account or any other security breach.
- Company may rely on the authority of any person accessing your account using your password. The Company has no responsibility and liability with regard to the privacy, safety and security of any information (including Personal Information) that you may share voluntarily with third parties for availing their products or services, through the Site or any compromise of the confidentiality of your account/ password or any authorized access to your account/password.
- You also warrant the accuracy, truthfulness and currency of all information that you submit while accessing or using the Site. If you provide any information which is or which the Company has reasonable grounds to suspect is untrue or incorrect, the Company reserves right to suspend or terminate your access to the Site.
- Prohibited activities:
- You must use the Site strictly in compliance with all applicable laws including but not limited to Information Technology Act, 2000 and the Rules made thereunder. You must not host, display, upload, modify, publish, transmit, update or share any information via the Site that —
- belongs to another person and to which the user does not have any right to;
- is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
- harm minors in any way;
- infringes any patent, trademark, copyright or other proprietary rights;
- violates any law for the time being in force;
- deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
- impersonate another person;
- contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
- threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.
- The Company upon obtaining knowledge of posting etc., of any non compliant information reserves full right in its sole discretion to disable such information.
- You agree not to cause, nor knowingly allow others to cause, any nuisance, annoyance, or inconvenience, whether to the Company or any of its customers or users of the Site by any means.
- Technical Requirement:
- If your computer does not support relevant technology including but not limited to encryption you may not be able to use certain services or access certain information on the Site. You are therefore advised to obtain, install and maintain suitable equipment and software to access the Site. You agree that you are solely responsible for the security of your computer or password or your data. Company is not responsible for the back up or restoration of your data/material.
- Permissible use of contents:
- The content (information, communications, images, logos, trade names / trademarks, videos and sounds contained on or available through Site) is provided by the Company, its affiliates, independent content providers and third parties. The contents available on the Site are properties of the Company, its affiliates, independent content providers or third parties. The contents of the Site cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying or recording without the prior written permission of the Company.
- No Warranty:
- The Company stands committed to make reasonable efforts to update or correct any information that appears on the Site. However, the Company does not make any representation or warranty (expressed or implied) in relation to or in any way guarantee that any information available on the Site at any given time is accurate, complete, current or error free or make any representation or warranty with regards to merchantability, title, fitness for a purpose or non-infringement. The Company expressly disclaims all responsibilities for any misinformation, inconvenience, loss or financial or other damage caused to you due to the use of the Site. Information is supplied on “as is basis” and upon the condition that the persons receiving the same will make their own determination as to its suitability for their purposes prior to its use or in connection with the making of any decision using such information. The technical specifications and settings of your computer and its display may affect the accuracy of display of colours.
- Disclaimers:
- You agree that the Site is a platform provided purely on a “best endeavour” basis and subject to acceptance of these Terms. The Company shall not be responsible or liable for any loss, injury or any other liability (financial or otherwise) to any user arising due to access or use of the Site.
- The service is accessed via the World Wide Web which is independent of the Site and the Company. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. The Company has no responsibility for any information or service obtained by you on the World Wide Web.
- Termination:
- In case of non-compliance of the terms contained herein, Privacy Policy or any other governing agreement(s) for access or usage of the Products or services, the Company reserves right to immediately terminate your access or usage to the Products and / or remove any non-compliant information posted by you.
- No waiver for breaches:
- If we do not act in relation to a breach of the Terms contained herein by you, that should not be construed as a waiver of any of our rights to act in relation to that breach or any later breach by you.
- Redressal of grievance:
- If you have any complaints or concerns with regard to content or to report any abuse of applicable laws, breach of Terms herein, or any content of the Site is in violation of your rights or the services through the Site is in violation of Rule-3 of the Information Technology (Intermediary Guidelines) Rules, 2011, then you may immediately contact the Grievance Officer in the following manner:
- You may forward your request / complaints to Grievance Officer
Name: Raju
Contact: fibertelindia@gmail.com
Billing and Cancellation Policy
This Billing and Cancellation Policy outlines the procedures for payments and termination of services provided by Giganet (Fibertel Giganet).
- Billing Cycles:
- Payment Methods:
- Late Payments:
- No Refund Policy:
- Cancellation Policy:
Our services are billed on a monthly / quarterly / yearly basis. Payments must be made in advance for each billing period.
We accept payments through credit card, debit card, bank transfer, etc..
Late payments may result in service suspension. A late fee may apply, and services will be reinstated upon full payment.
Payments are non-refundable once processed. This policy applies even if you cancel the service before the billing period ends.
You may cancel your services by contacting us at fibertelindia@gmail.com. Cancellations will take effect at the end of the current billing cycle, and no refunds will be provided.